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Choosing SAP Support in Saudi Arabia
A useful SAP support contract names the landscape, the modules, the hours and the hours that do not roll over. Ask who accepts an incident at night, what P1 means in your business, and whether a production transport is inside the monthly hours. In Saudi Arabia the working week is commonly Sunday to Thursday. A contract that assumes a Saturday working day will miss the first hour of a Thursday incident that runs into the weekend. Abdullah Computers keeps weekend days and holidays in a calendar an administrator can change, because Eid dates are announced and should not be frozen in code. Separate project work from support. A new interface is a project. A failed message on an interface you already run is support. Keep consultant names visible to your team and consultant fees inside the provider. You are buying the company's obligation to respond, not a freelance profile.