Home / Insights
SAP CPI Production Support
Production CPI support is the operation of interfaces you already trust: message failures, certificate dates, partner downtime and mapping exceptions. It is not the silent build of a new IFlow. A good ticket records the integration flow name, the message id, the business document and whether the pause is waiting on the customer or a third party. SLA clocks should pause only for the reasons written in the contract. Keep the credential store out of email. When a certificate is close to expiry, raise a planned task rather than waiting for a P1.